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What exactly are Managed IT Services?

Simply put, IT Pro Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means ITPro MS acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary. We offer month-to-month programs and yearly contracts.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

What types of systems do you support?

We cover all the major Operating systems Windows, Linux, Mac. We have experts in Virtualization technologies and Storage Area Networks. We support Office 365 and migration to Office 365 from other systems. Likewise on hardware side, we install and maintain servers of all major hardware manufacturers.

Do you charge for providing a quote?

We do not charge for providing a quote. But we recommend that the requirements be well stated so that we do not waste our time and that of yours, getting the right information from you.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, ITPro MS makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need.

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